Job Description
We are looking for a dedicated and customer relationship-oriented Customer Support Associate to assist customers with their inquiries and provide the necessary support to ensure a seamless experience. The role involves handling customer queries, addressing concerns and escalations, coordinating with internal teams, and delivering exceptional customer service throughout the customer journey.
Key Responsibilities
- Handle inbound and outbound customer calls professionally and courteously.
- Assist customers with loan-related inquiries and application procedures.
- Follow up with customers regarding their application journey and ensure a smooth process.
- Coordinate with internal teams for the timely processing of customer requests and applications.
- Maintain accurate records of customer interactions and updates in CRM systems.
- Resolve customer concerns and escalate complex issues when necessary.
- Build and maintain strong customer relationships through effective communication.
- Ensure compliance with company policies, procedures, and service standards.
- Achieve assigned customer service and productivity targets.
Required Qualifications
Education
- Graduate in any discipline.
Skills
- Excellent verbal and written communication skills.
- Strong customer service and interpersonal abilities.
- Basic computer proficiency (MS Office, Email, CRM Software).
- Good organizational and multitasking skills.
- Strong problem-solving abilities with attention to detail.
- Ability to work effectively in a fast-paced environment.
- Professional and customer-centric attitude.
Preferred Experience
- 1–3 years of experience in:
- Customer Support
- Telecalling
- Banking
- NBFC Operations
- Financial Services
- Loan Processing
Freshers with excellent communication skills may also apply.
Key Performance Indicators (KPIs)
- Customer Satisfaction (CSAT)
- Call Quality and Resolution Rate
- Follow-up Completion Rate
- Customer Response Time
- Application Processing Support Efficiency
- Customer Retention and Service Quality
Compensation & Benefits
- Competitive Salary
- Performance-Based Incentives
- Career Growth Opportunities
- Professional Training & Development
- Supportive Work Environment
- Paid Leaves and Company Benefits (as applicable)
Working Details
| Category | Details | |-----------|----------| | Position | Customer Support Executive | | Department | Customer Support / Operations | | Employment Type | Full-Time | | Industry | Financial Services / Loan Facilitation | | Reporting To | Team Leader / Operations Manager |
About Cashfast Finserv
Cashfast Finserv is committed to providing seamless loan facilitation and financial advisory services. We help customers connect with suitable lending partners while ensuring transparency, efficiency, and exceptional customer support throughout the process.
Join our team and help create outstanding customer experiences every day.